Networking and Cabling 
 

As well as the supply of switches, routers and firewalls Strawberry Global Technology offer an extensive range of networking products and services.

 

Network design

 

Correct, and appropriate, network designs are the keystone to ensuring that investment in network infrastructure and systems delivers real business benefits. As a services organisation, we have the skills to deliver both core and advanced technology network solutions – based on technical excellence and best fit for the end customer's business needs. By investing in a high-quality, low-risk design phase, it is possible to prevent an erosion of profit margins throughout the project by avoiding rework and delays. We implement solutions for our customers that deliver business benefits and end customer satisfaction.

 

Network health checks

 

Post implementation, all network infrastructures evolve. Even where the most rigorous change control procedures are employed, instability and vulnerabilities can appear – increasing business risk and costs associated with downtime.

By utilising a combination of skilled analysis and advanced software tools, we can identify areas of concern in the network, and provide solutions to our customers.

 

Network audits

 

Asset management is an increasingly key element of efficient business practice. Particularly in large and disparate network infrastructures, accurate inventories are vital to ensure that support pricing is appropriate, that operating system software is consistently and appropriately deployed, and that the demands of business continuity and information security management are met.

 

Historically, gathering such data was a labour intensive, lengthy and therefore very expensive process. By deploying a range of software-based information capture solutions, we can provide detailed and accurate software and hardware audits more quickly, and also more cost-effectively.

 

Structured Cabling

 

Structured cabling is a key part of our business. Our skilled installation teams have a reputation for their punctuality, flexibility, good working practices and professional approach.

Networking and Cabling Solutions Provided by Strawberry Global Technology 

    Network Monitoring and Support Helpdesk

     

    In partnership with our network monitoring company Intact we can offer the following facilities:

     

    • A brand new technical service desk based in Berlin in that provides Incident Management, (call handling & fault ownership), Change Management, Problem Management, Escalation Management and Remote Monitoring Services for both UK and German clients. It will be available 24x7x52 and be staffed by Cisco trained personne

 

    • Initial language capabilities: English, German

 

    • There is a focus on supporting core IP technologies and Cisco Unified Communications solutions directly from the Service Desk, initially focussed on IPT and Unified Call Centre Express. Other technologies will be incorporated as the function grows and develops

 

    • Both the day to day service operation and ongoing development of the service desk will be governed by the rigours of their Continuous Service Improvement Programme (CSIP) and Integrated Management System

 

    • The design, build and operation also aligns with ITIL methodology and supports our existing ISO certifications, including ISO:20000 Service Management best practice

     

    Why Berlin?

     

    • There was already a technical Service Desk operating from the office in Berlin supporting local customers, so we had the opportunity to build on this existing facility

 

    • Accessibility - Berlin is a fast developing major European city with good infrastructure and within easy reach of the UK

 

    • Technical centre of excellence for Cisco and other Communications skills

 

    • Multi lingual culture – language skills support both UK and German customers

 

    • Commercially beneficial – compared to the UK, Germany offers a cost effective base of operation, without the risks associated with a migration to an offshore, non-European location

 

    • Scalable model to enable increased capacity in the future, including application support for UCC Enterprise, Security solutions and other Cisco Advanced Technologies