Break/Fix Maintenance

All our maintenance support is delivered through a single-point-of-contact utilising the comprehensive range of skills and resources within our dedicated 24/7 technical assistance centre. From here all incidents are managed and dealt with in the most efficient and time effective manner. Our multi-vendor approach is devliered through a wide network of experienced field engineers, and allows our channel partners to offer a more responsive and efficient network and server support solution to their customers.

Services include:

• UK, Ireland and mainland Europe coverage
• A single point of contact for all related incidents
• Networking devices & server support
• Guaranteed responses and fixes within defined service level agreement
• Nationwide spares locations
• A vast network of skilled and accredited field based engineers backed up by specialist consutants
• 24/7 Service Desk and call logging facility
• Service delievery management
• Remote and onsite trouble shooting services